A dedicated reservation desk for travelers who refuse the runaround — personal agents, every fare, every route, every hour.
New bookings · Changes · Cancellations · Complex itineraries
Three things every booking with us gets — and almost no other desk offers.
A real agent picks up, knows your preferences, and owns your booking from quote to landing. No IVR. No chatbot. No roulette.
Fares, routings, and negotiated rates the public sites don't surface. We work the inventory so you don't have to scroll.
Twenty-four hours, seven days, three hundred and sixty-five. We don't take holidays, and we don't put you on hold.
Decades of collective airline-side experience. We know the gotchas before they get you, the rules the booking engines won't show, and the routing that saves you a six-hour layover in Dallas.
When the airline changes your flight at midnight, you call us. When the corporate trip is eleven people across three cities, you call us. When the public OTA is showing $4,200 and your CFO wants to know why, you call us.
We read the fine print so you don't have to. Refundability, change fees, name corrections — surfaced up front, every quote.
Continuity, not a roulette wheel of strangers. Once you've flown with us, your agent knows your preferences, your loyalty numbers, and your usual aisle.
Schedule changes, weather events, strikes, the 1am rebooking — we handle it. You handle the meeting on the other end.
"Eleven people, three cities, a same-day rebooking, and a board meeting at 9am. The ZMZ desk handled every leg while I was still in the air. I stopped calling anyone else after that trip."
Director of Operations, mid-cap PE firm
Our travel experts are standing by — every hour, every day, every route you need to fly.
(888) 374-9903A real human is on the other end — every hour, every day.
For itinerary planning, receipts, or non-urgent requests — our concierge team replies within one hour during business hours.
concierge@zmzflights.comFor time-sensitive changes — rebookings, cancellations, or same-day disruptions — please call the 24/7 line. Email waits; the phone doesn't.
ZMZ Flights is an independent travel concierge. All tickets are issued by the operating carrier under their own terms and policies. We do not operate flights, set fares, or guarantee airline schedules.
ZMZ Flights, Inc. ("we", "us", "our", or "Company") operates the website zmzflights.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
We may also collect information on how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some parts of the Service may not function properly without cookies.
ZMZ Flights uses the collected data for various purposes:
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our Service (payment processors, operating airlines for ticket issuance, GDS providers) so long as those parties agree to keep your information confidential. We may also release information when required to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data (TLS 1.2+ encryption, PCI-DSS compliant payment handling, regular security audits), we cannot guarantee absolute security.
You have the right to access, update, or delete the information we have on you. You may also withdraw consent at any time. To exercise any of these rights, please contact us at concierge@zmzflights.com or call (800) 555-0199.
If you have any questions about this Privacy Policy, please contact us:
ZMZ Flights, Inc.
Email: concierge@zmzflights.com
Phone: (800) 555-0199
These Terms of Service ("Terms") govern your access to and use of the services provided by ZMZ Flights, Inc. ("Company", "we", "our", or "us"), including our website, phone-based booking services, and any related communication channels (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
ZMZ Flights is an independent travel concierge service. We do not operate as an airline, ticket seller, or travel package provider. Instead, we use our network of licensed travel agents, consolidators, and Global Distribution Systems (GDS) to research, compare, and book flights on your behalf with the operating carrier.
All tickets issued through our service are issued by the operating airline carrier. The terms, conditions, and policies of the operating carrier govern the ticket itself, including but not limited to changes, cancellations, baggage, and check-in requirements.
By using the Service, you represent and warrant that you are at least 18 years of age, that you have the legal capacity to enter into a binding agreement, and that all information you provide is accurate, current, and complete.
Any quotes provided over the phone, via email, or through our website are valid for 24 hours from the time of issue unless otherwise stated in writing. Fares and availability are subject to change until the booking is confirmed and payment is processed.
Our concierge service is free to the customer. You pay the airline's published fare plus any applicable taxes, surcharges, and airline-imposed fees. We do not add a service fee for standard bookings.
Payment is collected over the phone or via our website through a PCI-compliant payment processor. We do not store your full card number on our systems. By providing payment information, you authorize us to charge the quoted amount to your card on your behalf.
Cancellation and change policies are set entirely by the operating carrier. We will assist you in submitting requests to the airline on your behalf, but final approval and timing are at the sole discretion of the airline.
Assistance with changes and cancellations is provided at no additional charge for the first 60 days after booking. After 60 days, a $25 per-ticket handling fee may apply, which is non-refundable.
To the maximum extent permitted by law, ZMZ Flights shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from (a) your use of the Service; (b) airline schedule changes, delays, cancellations, or strikes; (c) weather events, natural disasters, or force majeure; or (d) any conduct of third parties including airlines, hotels, or other service providers.
While we strive to answer every call promptly, references to "no hold time" or "fast response" are best-effort targets and not guarantees. Call volume, staffing, and call complexity may occasionally result in longer wait times.
These Terms shall be governed and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
The information and services provided by ZMZ Flights, Inc. ("we", "us", or "our") on zmzflights.com (the "Site") are for general informational and travel-booking purposes only. By using the Site, you acknowledge and agree to the disclaimers set forth below.
ZMZ Flights is not an airline carrier, a ticket seller, or a charter operator. We are an independent travel concierge service that books flights on your behalf with operating carriers. All flights booked through our service are operated by third-party airlines under their own terms, conditions, fares, and policies. We are not affiliated with, endorsed by, or sponsored by any airline.
Any fares, prices, or quotes displayed on the Site or communicated by our agents are sample or starting prices and are subject to change without notice. Fares fluctuate in real time based on demand, availability, carrier pricing, and other factors. Final pricing is confirmed only at the time the booking is completed and payment is processed. We do not guarantee that any fare shown will be available when you contact us or attempt to book.
We make reasonable efforts to keep the information on the Site accurate and up to date, but we do not warrant that the Site content, including flight schedules, prices, route availability, visa requirements, and travel advisories, is current, complete, or error-free. You are responsible for verifying all travel details (passport validity, visa requirements, baggage allowances, check-in times) directly with the operating carrier and relevant authorities before travel.
Our Site may contain links to third-party websites or services that are not owned or controlled by ZMZ Flights. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site you visit.
The Site does not provide legal, tax, immigration, or medical advice. Any reliance you place on information from the Site is at your own risk. We recommend consulting qualified professionals for advice specific to your circumstances.
ZMZ Flights is not liable for failure to perform any obligation under these Terms to the extent such failure is caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, epidemic, pandemic, natural disaster, or carrier interruption.